Oaky is looking for an awesome Customer Success Manager bij Oaky B.V.
We believe the main strength of Oaky is the personal relationship we keep with our clients, partners, investors, friends & fans. You will be joining one of the coolest startups in Europe that is making an impact in the hospitality industry and our customers love us for it.
What we are looking for:
- Being responsible: Owning the end to end customer journey, from the time they sign up to the time they renew with us i.e. Onboarding, performance management and driving adoption of Oaky.
- A good communicator: Our customers love us for the amazing customer service we provide, so you could be responding to emails, customer questions or live chats.
- Staying organized: We are a small, lean team that handles all of Oakys customers, while also working with other internal teams to ensure we are delivering the promised value to clients, you have to be good at staying organized and prioritizing your tasks.
- Customer focused: Customers are the most important asset of any company, you are wildly passionate about making your customers successful, always thinking about how to make customers lives easier and more productive with Oaky, you will act as the voice of the customer for internal teams.
- You are awesome: We love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun outside. Your positivity and enthusiasm is infectious, you love to get things done and do not shy away from taking ownership .
- Min. 1 – 3 years experience in Customer Success/Account management ideally in any SaaS field / Hotel industry.
- Native or fluent English and Dutch. Knowing Spanish/Italian/German would be a plus.
- Experienced using tools like Zendesk, Intercom, CRM and Google Apps.
- Amazing and fun colleagues in an international work environment
Lot of learning and growth in Customer Success
- Weekly boot camps with our personal trainer
- A Laptop
- Healthy paid lunch
Oaky is the personalised pre-stay upsell platform for hotels to maximise profit and enhance the guest experience. With a high conversion, Oaky puts arriving guests in control of taking offers that both drive revenue and enhance their experience.
Save time: Oaky connects to the hotels' property management system and automatically sends personalised offers to arriving guests;
Increase revenue: Sell more room upgrades, resell available rooms and drive more ancillary revenue;
Happier guests: Let guests design their entire stay: from the airport transfer and upgrading their room to adding breakfast and buying museum tickets.